Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Set targets for desired levels of performance

To set initial targets for the desired performance; these may be final levels or interim levels that will be revised later


Completed Desired Performance section of the Performance Improvement Specification document

 Form — Project Improvement Specification
 Example — Project Improvement Specification

Once you have decided on the measurable indicators for the performance in question, help the group set targets for each indicator. For example, should the performance follow the standard 100% of the time, or is 90% acceptable to start with? Should the providers always arrive by 9:00? Or is it OK to arrive occasionally at 9:15? Remember that the targets you set now may be revised as time goes by. As with “ideal” performance, setting targets that are unrealistic can be a detractor for performance. Revising targets is a good technique when performance levels are initially very low and you need to set interim goals for performers.

Note: Using the inputs described above, the PI team—with the help of an evaluator—can develop an Evaluation Plan. The Evaluation Plan lays out what will be measured before and after the interventions related to desired and actual performance, to demonstrate whether—and to what extent—those interventions contributed to the reduction or closing of the gaps. The Evaluation Plan can be further refined once the actual interventions are selected and the project design is finalized.