Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Contents:
 
STEP 2:
Attach measures to each desired performance statement
GOAL:

To have indicators for measuring the aspect of performance in question

OUTPUT:

Completed Desired Performance section of the Performance Improvement Specification document

TOOLS:
 Form — Performance Improvement Specification
 Example — Performance Improvement Specification

For each statement of desired performance you should arrive at a performance indicator that describes a quality, quantity, time or cost. This step will help the group decide what really matters about the performance in question: Is it how well it is done, how often it happens, on how timely a basis or all three?