Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Write a report and communicate evaluation results

To document the evaluation and facilitate communication and dissemination of the results


A completed evaluation report with well-illustrated findings (i.e., text supported by summary tables and graphs), logical conclusions and recommended actions based on implications or conclusions; a plan for disseminating the report

This step includes:

  • Writing a report describing the methodology, findings and conclusions
  • Selecting appropriate graphics to communicate summary findings
  • Formulating recommendations based on conclusions and consultations with the client.

The report should present findings so an audience can clearly see:

  • Changes in performance
  • How these changes can be attributed to the interventions
  • Cost of the interventions.

If the evaluation design warrants, the report should also present the effects (if any) of alternative interventions or the absence of interventions in control areas and discuss differences between those areas and the “case” area.

Cost and Results Analysis (CRA) is especially useful in comparing alternatives and showing which offers the best value.

The ultimate goal of evaluation is the use of results to:

  • Demonstrate the validity of a new approach (i.e., “what works”)
  • Identify areas to be strengthened in future project designs (i.e., “what didn’t work and what to do differently next time”).