Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Conduct data collection, analysis and interpretation

To describe the change in performance and the extent to which interventions have closed the performance gaps


Data summary tables, graphs and descriptions

This step includes:

  • Gathering and organizing data in a systematic way to reduce sources of bias and increase validity
  • Discerning patterns, trends and comparisons from qualitative and quantitative data
  • Linking cost and results data to have a retrospective Cost and Results Analysis (CRA)
  • Involving client and stakeholders in interpreting data
  • Employing standards to arrive at conclusions.

For the evaluation of effects, the evaluation team will typically conduct a data-gathering exercise similar to the collection of baseline data to describe actual performance. The consistency of sampling tools and indicators will help contrast the levels of performance before and after the interventions and determine whether there have been demonstrable changes. If the evaluation design uses a control group, the team will compare changes in the intervention group with changes (if any) in the control group to arrive at net effects (i.e., changes in the intervention group minus changes in the control group over a similar period of time).