Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Contents:
 
STEP 1:
Describe the performance gaps
GOAL:

Describe the gaps between desired and actual performance, in objective terms
OUTPUT:

Completed Performance Gaps section of the Performance Improvement Specification form
TOOLS:
Form — Performance Improvement Specification

Using the same measures as were used to describe desired and actual performance, describe the performance gaps.