Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Contents:
 
STEP 1:
Decide on data collection methods
GOAL:

Agreement on how actual performance data will be collected

OUTPUT:

Data collection plan

TOOLS:
 Data Gathering Methods

The team must decide which methods to use to collect current performance data linked to the desired performance statements that were written earlier. For each statement of desired performance, determine the best method or combination of methods for gathering reliable, valid data. For example, to gather data on the quality of medical treatment, a combination of client exit interviews and direct observation may be optimal. In another case, simulations may be necessary. As part of data-collection methodology, you will decide on the most adequate sample size and strategy (e.g., systematic cluster) for your project.