Introduction

STAGE 1:

Consider Institutional Context

STAGE 2:

Obtain and Maintain Stakeholder Agreement

STAGE 3:

Define Desired Performance

STAGE 4:

Describe Actual Performance

STAGE 5:

Describe Performance Gaps

STAGE 6:

Find Root Causes

STAGE 7:

Select and Design Interventions

STAGE 8:

Implement Interventions

STAGE 9:

Evaluation

FURTHER INVESTIGATION:

When Presented with Organizational Problems